Pre-orders are a way in which customers can purchase an item before it has arrived at our studio, paying for the item and the associated shipping costs up front.
We love offering pre-orders but there are a few things to keep in mind if you choose to pre-order an item.
- Firstly, we are given estimated dates of arrivals from our suppliers, but these can vary. Please be aware that there can be significant delays in receiving your items, but more often items arrive close to the time they're estimated to. We always prepare and ship your pre-orders as soon as we are able to.
- Secondly, we do not offer refunds or cancellations on pre-ordered items as we are basing our orders with our supplier on the pre-orders we have received.
- Thirdly, if you order another in stock item at the same time as a pre-order, all items are held until the pre-order is ready to ship. If you'd like your in stock items shipped immediately, please purchase separately.
Of course you do not need to pre-order items and can choose to wait until they are in stock to purchase. However, pre-orders are a nice way to assure the item will be set aside for you before selling out.
Jun 25, 2024