Shipping

  • Do you ship Internationally?

    We are now happy to tell you that we ship worldwide!

  • How do you ship to the USA? Canada? International?

    We ship USPS, Canada Post, and also use couriers (such as UPS, Fed Ex etc) through our shipping partners. Using our shipping partners allows us to ship with no international shipping rates or lengthy shipping times no matter which side of the US/Canadian border you are on! For our international ...

  • How long it will take to ship my order?

    We have our shipments picked up by our shipper twice weekly (except on holidays). Our typical shipping times are 3-4 business days, with longer times expected during sales or big releases, such as Tilda releases. We work very, very hard to ship your items as quickly as possible. Pre-orders will...

  • I received an email from your shop stating that the package has been mailed, but tracking does not work, why is this?

    We label the packages as we prepare them, so there may be a delay from the time tracking information is sent to you via email and when the package arrives at the shipping office. The shipper also takes approximately 24 hours to register at their location then direct to Canada Post, USPS or our co...

  • What happens if my order is lost or damaged?

    Please reach out to us if there's any problems with your order. However, once we have handed your packages to our shipper, we take no responsibility for lost or damaged items. We will do all we can to help with any order issues, but we strongly recommend purchasing shipping insurance (which is pr...