I received an email from your shop stating that the package has been mailed, but tracking does not work, why is this?

We label the packages as we prepare them, so there may be a delay from the time tracking information is sent to you via email and when the package arrives at the shipping office. The shipper also takes approximately 24 hours to register at their location then direct to Canada Post, USPS or our couriers, so tracking will be slightly delayed until it hits the actual shipper. We use this shipping method as it is much less expensive to ship this way, so it saves our customers money (more money for fabric 😉). If you track your package and the number is not recognized, not to worry, it is on its way but needs to go through the process before it is registered.

Jun 25, 2024

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